This gives customers and their staff more time and opportunity to progress application development, project management and business development.

Today TCM is the one place to turn to for all your NonStop Server support and service needs.

All TCM services are managed by service delivery managers, whose responsibility is to ensure that your service requirements are fully understood and achieved.

The Service Delivery Manager can deal with all suppliers; chase up all outstanding requests and problems; provide SLA measurement, perform cost analysis and manages on-site TCM staff, leaving you to concentrate on your core business objectives.

You have a single, onsite point of contact accountable for all your service needs, efficiently managed and implemented to the highest standards 24 hours a day, 7 days a week.

With many years of working with NonStop Server customers, TCM realised that customers consistently struggled to recruit and retain the skilled resources required to manage their NonStop Infrastructure. With the added complication of using numerous third party organisations for products and service customers found that the NonStop environment could be time-consuming and frustrating to manage.

Through this understanding and involvement TCM developed a core managed service that consisted of:

• on-site systems management
• hardware support
• application support
• supplier review
• total account management