ISO20000-1:2005 Certification

TCM Solutions achieves ISO/IEC 20000 certification at first attempt!!

TCM Solutions, an ISO 9001 accredited company, is pleased to announce their recent certification to the internationally recognised ISO/IEC 20000 (ITIL) IT Service Management standard.

TCM Solutions is the first and only dedicated HP NonStop Service Provider in the world to achieve this certification.

TCM Solutions joins only a small number of companies worldwide to achieve this certification which enables us to provide added value with reduced risk at reduced cost to our customers. TCM Solutions joins only a small number of companies worldwide to achieve this certification which enables us to provide added value with reduced risk at reduced cost to our customers.

ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.

Effective service management delivers high levels of customer service and customer satisfaction. The ISO/IEC 20000 series enables TCM to fully understand how to enhance the quality of service delivered to their customers, both internal and external.

These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.

TCM is ISO9001:2000 certified in the field of Software and Hardware Managed Services.

To achieve this certification, TCM has designed and implemented a business management system in accordance with ISO 9001:2000 to include a set of processes that ensure a common sense approach to the management of TCM’s business.

This system ensures consistency and improvement of working practices, which in turn enables TCM to provide products and services that exceed customer's requirements. TCM’s business management system is reviewed regularly to ensure relevance to current business conditions. ISO 9001 is the most commonly used international standard that provides a framework for an effective quality management system.

TCM’s quality policy states - TCM is committed to the operation of processes and procedures for business management that, at all times, meet the requirements of EN ISO 9001:2000 within the scope of our BMS. TCM is committed to continually improve the Business Management System.

It is the policy of TCM to ensure excellence of service to all our customers.