IT Lifecycle Products and Services
Today’s business challenges are increasingly complex. Security, scalability, system availability, and cost effectiveness are paramount. Support for advanced technologies and multi-product and multi-vendor environments is essential and businesses are challenged to deliver high-quality and high value whilst delivering lower IT costs. TCM Solutions is a leader in the industry with its ITIL-based Operational Framework – delivering exceptional operational and infrastructure management and support.
Services such as Technology Platform Managed Services and Application Support provide our customers with flexibility, superior performance, security, reliability and scalability—all with a lower cost, high levels of availability, and guaranteed service levels. Companies, large and small, subscribe to these capabilities though Quality Service Level Agreements (QSLAs) which guarantee required uptime, availability, and operating performance.
Choose the services you need from Hardware Maintenance to Advanced Customer Support, you’ll get great value, controlled costs, and guaranteed quality – TCM Solutions™ delivers the capability you need, when you need it.
Advanced Platform Services
No one knows more about optimizing system availability and performance than the experts at TCM Solutions™. We help you improve IT efficiency and value by minimizing risks and lowering the cost of owning and maintaining your solutions by providing a range of Platform and Application Managed Services – from hardware replacement to DB management and hosting for your applications. Your business solutions are a significant investment in your organization’s success. To capitalize on your investment, you need support that maximizes the availability of your enterprise systems. TCM’s Advanced Platform Services provide you with the most advanced, automated support framework. And, our ISO20000-certified Operational Framework lets you accelerate the adoption of new technologies so you can reduce the disruption to your business whilst providing optimised services.
Hosted Services – leverage the benefits of your systems from within our Certified Data Centres. Take a closer look at virtualisation – lower operating costs and provide unparalleled availability.
Platform Management – our experts will manage your IT platform ensuring high-levels of business and service continuity. Under this infrastructure support model, we’ll take technical responsibility for hardware maintenance, operating systems, and application technology stack including the database management.
Customer Care Centre – an innovative way to provide round-the-clock customer service operations. Leverage our ISO20000 certified Operational Framework to provide world-class customer service to your internal and external customers.
Application Support – We leverage the capabilities of our Customer Service centre to include incident and problem management support for your applications. From Sustaining Support to Premier 247 Support, our experts will provide quality applications support for your products.