Today's IT environments are increasing in complexity, involving many different server platforms from many different vendors. TCM’s proven Hardware support services enable you to respond effectively to changing business demands, such as application growth, platform migration, end-of-life vendor support and consolidation requirements while helping you control costs.
TCM Maintenance Support Services – With our multi-level Maintenance services – Premier, Elite, and Foundation, you choose the level of service you require. However with all levels of service, we will provide you the following measurable benefits:
Reduce level of Hardware Incidents - our experience shows that our pre-use testing processes utilising hot-spares standby systems reduces hardware failures in the field over traditional manufacturer cold-replacement strategies by around 20%;
Save costs through use of TCM’s Active Service Desk, single point of call. Within 15 minutes you’ll be speaking to a Hardware expert, not unskilled call-centre operatives.
Improve Hardware Change success through use of on-site test systems and spares holding on-site to ensure all equipment used is verified ‘operational’ prior to use.
Data Centre Relocation Services
TCM’s proven HP NonStop Relocation and Upgrade Services can help you relocate and/or migrate your servers, applications and databases within data centres, minimising risk while increasing value of your investment by reducing costs.
Legacy Platform Support Services
In today’s IT world, vendors often work to short life cycles of hardware sales and support. Hardware products may become obsolete within 5 years whereas your applications may continue to run for years to come. TCM’s Legacy Platform Services enable you to maximise your investment by continuing support for your systems. For example, TCM can guarantee both maintenance and upgrade support availability of your HP NonStop S-Series hardware until at least 2017, well past HP's projected end-of-life date.