TCM recognises that failing to plan is like planning to fail. By working closely with our clients on-site, we ensure everyone has ownership and is committed to the development of a successful and rewarding service delivery plan.

Putting a plan into action can very often prove to be the most difficult stage of any process.

TCM has a proven track record for delivering against agreed plans, whilst continually measuring progress using pre-determined success criteria. This enables tactical changes to be made in response to new competitive pressures, opportunities and general changes in customer requirements.

TCM could be responsible and accountable for ensuring all your NonStop Server based services are delivered to your customers and users 24 hours a day, 365 days per year.

TCM is aware that every customer's needs are different and this is why TCM adapt services to individual customer's needs.

No service requirement is agreed without a detailed analysis and understanding of requirements.

This is determined by an initial service review provided free of charge. Following which, a detailed on-site awareness program is conducted by a TCM Service Delivery Manager. The awareness program consists of a number of stages as shown below:

• Interviews with business users and various support functions
• System Analysis
• Application Analysis
• Procedural Analysis
• Definition of Requirements
• Evaluation
• Documented Management Summary
• Acceptance
• Implementation
• On-going Reviews

Irrespective of what follow-on services TCM supply, customers find these reviews extremely useful.

Through experience TCM understands the importance of a collaborative transition process where the intricacies of client knowledge can be understood and applied to ensure a smooth transition.